Managed technical support
Managed technical support keeps a cloud platform we built or know well patched, upgraded and watched, under a monthly statement of work with agreed response times.
01 / When to use it
When it fits.
01After a project, when you want the people who built it to keep it running.
02When your team has no time for patching, upgrades and alerts alongside product work.
03When you want a monthly check on cost and reliability.
02 / The engagement
What you get.
- What do I get?
- Patching and upgrades, alert response in agreed hours, small changes, and a monthly report that includes a cost review.
- How long does it take?
- Monthly, renewed against the statement of work.
- How is it priced?
- Monthly fee, agreed in the statement of work.
- How is it different from the fixed offers?
- Embedded consultants work inside your team on your priorities. Managed support is a defined service with agreed response times, run by Honest.
03 / Related
Other ways to work.
01Project deliveryLarger work planned and priced phase by phase, with one team responsible.02Technical assessmentAn independent review of your setup, or one system, before you commit budget.03Cloud cost reviewFind out where your cloud spend goes and what to change first.04Platform or DevOps sprintOne problem, fixed scope, delivered in 4 to 6 weeks.05Embedded specialist consultantsSpecialists inside your team. Honest stays responsible.
Tell us what needs doing.
Cloud, DevOps or specialist consultants. We reply within one working day.